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Webinar Oct 9, 2009: Measurement for Improvement

Webinar Oct 9, 2009: Measurement for Improvement

Access and Communication is the topic of the first standard for PCMH recognition, but it’s not only about recognition as a medical home. Improving patient access has many benefits---happier patients, better quality of work life for staff, reduced no-show rates. Ask anyone who has implemented advanced access in their practice---they go home on time and would never go back to the old system. Eileen Patterson* lead the second call in this series on Friday, October 9, 2009, 12-1 PM ET.

The topic was “Measurement for Improvement”. Balancing supply and demand is one of the important principles for improving access. But in order to affect this balance, knowing what to measure and where you are now (baseline) are required. Learn tried and true strategies for measurement, as well as how to use these measurements to make meaningful changes in your practice.

Materials to assist in measurement are attached along with the agenda and presentation

The webcast has been archived! If you were unable to attend,

Click here for the archived interactive version of the Webcast from October 09, 2009
You will need Adobe Flash Player in order to view the video. If you experience any problems when clicking the above link, click this link to install Flash Player: http://get.adobe.com/flashplayer/

Contact: webmaster@wvhealthimprovement.org for any questions/concerns.

*Eileen Patterson has been leading healthcare renewal initiatives for almost twenty years. She brings experience and expertise in the areas of Health Service Integration, Self-Management, Access, Efficiency and Clinical Care improvements within primary care, specialty care, Long Term Care and health programs. She led the Chronic Care Model across a regional healthcare system, served as project leader of Alberta's AIM Collaboratives and AIM Leadership Development, lead Access Faculty for Ontario's Quality Improvement and Innovation Partnership, and consults on numerous health system improvement strategies in rural and urban settings. She has planned and implemented more than a twenty Collaboratives addressing quality issues in all sectors. She completed her Master in Continuing Education (MCE) Specializing in Workplace Change at the University of Calgary. Eileen focuses on helping groups identify their best opportunities, then planning and implementing the changes that will make a difference.